Privacy Policy

Privacy Policy

Introduction

At https://waterheaterexperts.scoopsurge.com (hereafter referred to as ‘waterheaterexperts’, ‘we’, ‘us’, or ‘our’), we are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, storage, and disclosure of information in alignment with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA) and its updated version, the California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales Practice Act (UCPA)
  • Connecticut Law on Data Breach Notification (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Personal Information Protection Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  • Our official website at https://waterheaterexperts.scoopsurge.com
  • Any applications or services offered through our platform
  • Interactive features and content on our websites linked to this policy
  • Communication channels initiated by us, such as newsletters, emails, phone calls, and text messages (SMS)

Please note that this policy does not cover third-party platforms, applications, products, or services accessed through links on our site. These external entities have their own privacy policies, which we encourage you to review.

Processing Activities

This Privacy Policy outlines the practices for data processing when:

  1. You use our applications and services as an authorized user, granting us access to specific information to provide our services.
  2. You visit our websites linked to this policy, which may involve tracking your online behavior for analytics and personalization.
  3. We communicate with you through various channels, including newsletters, emails, phone calls, or text messages.

Personal Data Collection

We collect a variety of personal data to enhance your experience, provide our services, and comply with legal requirements. The types of personal information we gather include:

  • Account Information: Details related to your user account creation and management, such as username, email address, and password.
  • Payment Information: Credit or debit card details, billing addresses, and payment transaction records.
  • Financial Information: Banking information for direct deposits or payments, tax identification numbers, and financial history (where applicable).
  • Purchase Information: Details about products or services you have purchased from us, including quantities, dates, and purchase amounts.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information collected through our applications for analytics and troubleshooting.
  • Location Data: Geolocation data provided by your browser or device to offer location-based services.
  • Feedback: Comments, reviews, and responses you provide to enhance our products and services.
  • Social Media Information: User profiles, preferences, and interactions from social media platforms when you choose to connect them with your waterheaterexperts account.
  • Product Information: Details about the products you view, search for, or purchase on our site.

We collect this data through various means: user input forms, online surveys, account settings, browsing behavior, application interactions, and third-party service providers. Additionally, some personal data may be provided to us by third parties, bound by their respective privacy agreements.

Cookies

To enhance your experience and improve our services, we use cookies, which are small text files stored on your browser or device. Cookies serve various purposes, including:

  • Strictly Necessary: Essential for navigating our site and using its core features.
  • Preference: Remembering your preferences and settings to personalize your experience.
  • Analytics: Collecting data about your interactions with our site for analytics and performance measurement.

Users have the option to control non-essential cookies through their browser settings or by adjusting the cookie settings within our application.

Your Rights and Choices

Depending on your location, you possess certain rights regarding your personal data, including:

  • Access: The right to request access to your personal information we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Asking us to delete or remove your personal data from our systems.
  • Restriction: Limiting the processing of your personal information under certain circumstances.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Opposing the processing of your personal data for specific purposes.
  • Non-Discrimination: You have the right to file complaints with us or relevant authorities if you believe we have discriminated against you due to certain activities related to your personal data.

To exercise these rights, please contact our Data Privacy Team at your earliest convenience using the contact details provided in this policy. We will respond to your requests as promptly as possible and within the time frames prescribed by applicable laws.

Changes to Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any significant changes will be prominently displayed on our website, and updated policy versions will be posted here. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Us

For any inquiries related to privacy, data requests (including access, rectification, or erasure), unsubscribing from communications, or general questions, please contact us:

Our dedicated privacy team is available to assist you and ensure your data protection.